TopTenREVIEWS

BroadVoice's Unlimited World plan includes calls to the U.S., Canada and 19 additional countries for less than $20 per month. Although BroadVoice includes all the features you’d expect to see in a comprehensive VoIP service, including free directory assistance, they fall a bit short of the standards set by higher ranked providers.

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Service Plan and Fees:

BroadVoice Unlimited World Plan includes unlimited calls to 21 countries including the United States, Canada, Australia, Italy, China, the United Kingdom, France, Germany, Ireland and more. They also include reasonable and competitive per minute rates to countries outside your calling plan.

BroadVoice charges a $29.95 activation fee and a $39.95 cancellation fee if you discontinue service after your 30-day trial. Like most VoIP services, this fee is waived if you’ve been a subscriber for at least one year.

Additional plan options include an unlimited in-state plan for $9.95, an expanded Unlimited World Plus plan that includes calling to 35 countries for $25.95 and a business plan option at $29.95. BroadVoice is the only service we reviewed except Skype that offers a Video Phone option. For $34.95 a month BroadVoice supplies you with a video phone called the Ojo. However, the video can only be displayed if the person on the other end also has a video phone.

Features:

BroadVoice includes 19 standard features and seven advanced features in all of its calling packages including E911, Call Forwarding, Caller ID with Name, Call Transfer, Call Waiting Simultaneous Ring and more. They even include free 411 Directory Assistance (the #1 service, Vonage , doesn't). Nonetheless, the feature set is a bit weak compared to the top rated products.

Ease of Installation/Setup:

Like all VoIP services, BroadVoice requires a high-speed Internet connection like cable or DSL. BroadVoice will include an adapter or you can choose to use your own (one that you’ve bought at a store.) BroadVoice will not work with an adapter that has been locked by another provider.

Help/Support:

BroadVoice’s support page includes an installation and troubleshooting section and FAQs for new comers, general questions and billing. You can also contact BroadVoice by phone and email. Our emails were answered by the following day. We would like to see BroadVoice include a search function to their FAQs.

Summary:

Broadvoice offers exceptional value, especially if your telephone needs include lots of overseas calls.The included features are very good but not exceptional.