Comcast Reviewer's Comments

Comcast Digital Voice is a VOIP service provided by Comcast. We have to say we were a little surprised to find that one of the most respected name in Internet service performed so poorly in our VOIP review. At $44.95 a month, Comcast Digital Voice, although reliable, is probably the most expensive service we reviewed. Additionally, they do not include near as many features at the top three services. The one redeeming quality of Comcast Digital Voice, unlike the other VOIP services, this service will not stop working in the case of a power-outage.

We evaluated Comcast Digital Voice assuming the customer does not currently have Comcast high-speed Internet. If you are already a Comcast subscriber than the monthly fee is $29.95 for the first six months then it goes to the regular price of $39.95. This is still a steep fee comparatively.

Comcast Unlimited includes unlimited calling to anywhere in United States, Canada and Puerto Rico and other United States territories like Guam and the Virgin Islands.

Standard features includes the usual Voicemail, Caller ID and 911 service; however, you can not choose your area code nor does Comcast have a softphone option or support toll-free or virtual numbers.

Comcast requires you have a “Voice” modem provided by them, which costs and additional $3 a month to rent. Additionally, there is a $100 installation/activation fee. This is by far the most expensive fee we found. However, when we contacted Comcast they seemed more than willing to waive that fee if we signed up with them directly over the phone. Incidentally, Comcast does not charge any kind of cancellation fee.

Unfortunately, the minimal features and extraordinary price was not the only thing holding back Comcast Digital Voice. We found the company’s website almost impossible to navigate, the online help called “Eva” didn’t find answers to any of our questions and they never returned our emails. When we did contact Comcast on the phone the person on the other end seemed more interested in selling us the product and didn’t really have the ability to answer all of our questions.