Our TopTenREVIEWS Silver Award winner is ITP, a top contender among the best VoIP services on the market. Flexibility and diversity define this VoIP provider, with its multiple service plans and calling features that will appeal to a wide range of prospective customers. We are also impressed that this company has a reputation for great customer satisfaction.
Whether you’re a homeowner or small business owner in need of multiple lines, this service offers a phone service plan well suited to your needs. ITP offers seven plans, providing you with a great deal of flexibility. None require an annual contract, and you can keep your existing number if you choose.
With ITP, you’ll get the benefit of select international calling to Canada and Puerto Rico, and free in-network calls, meaning any calls you make to other ITP subscribers aren’t counted in your minutes. This VoIP provider also has a web interface through which you can conveniently manage your account and track your minutes.
ITP charges a setup fee that covers the cost of the phone router the service provides. While the fee isn't horribly expensive, many of the VoIP services we reviewed don’t charge a setup fee at all and include a router at no cost.
ITP’s service plans may vary in minutes and price, but they all contain over 50 features. A few of these include voicemail, caller ID, three-way calling, call waiting and 411 directory assistance. This internet phone service provider also includes some interesting features that help set it apart from the competition, including the ability to record calls, program a wake-up call and set up Do Not Disturb times that block all incoming calls.
This service integrates with Outlook, so you can make calls by clicking on the number in your contacts list. It also has call logs, so you can track the calls coming into your home business or your kids' telephone usage.
Fax support costs extra, which might be a consideration if you have a home business.
One great feature for busy families or homes with a home business is the free second line. With this, you have only one phone number and pay for only one plan, but you can make and receive calls as if you had two separate phone lines. This is useful if you have a chatty teen or spend a lot of time on the phone yourself. Combined with the conference feature, you can easily coordinate your latest business strategy with a coworker – or your latest raid with your guild members – and still have a line open for emergencies or ordering take-out.
You can even make VoIP calls on your Apple or Android device. Not only does this yield affordable international calling rates, it also allows you to place calls using a tablet or other device not equipped with specific calling capabilities. This VoIP provider also has a web interface through which you can conveniently manage your account and track your minutes.
ITP does offer toll-free and virtual numbers, but it charges extra for these features. However, if you have faraway family or friends that call you often, it might be worth the investment in order to save them the long-distance rates.
ITP is relatively simple to use. The service provides detailed instructions for its phone adapters, and only a handful of steps are required to get the system fully functional. The website contains in-depth FAQs and user guides, plus one-on-one support over the phone or through a customer support form on the ITP website.
While there are no posted hours of operation for the customer service line, the website does say the company will respond to inquiries within 24 hours. We received an answer to a question we emailed the very same business day we sent it. It has one of the highest customer satisfaction rates of all the services we reviewed.
ITP is overall a great voice over IP provider. This service easily surpasses much of its competition with the assortment of service plans and useful features it offers. ITP delivers the performance, installation simplicity and features that make it an excellent choice for a home or business VoIP service.
ITP provides feature-rich and versatile plans and has great customer satisfaction.
The service is one of the few VoIP providers that charges a setup fee.
ITP is a competitive and full-featured VoIP service, and the range of service plans makes it ideal for all types of telephone users.