Features:

Skype offers most of typical calling features offered by other VoIP service providers including Call Waiting, Call Forwarding and Address Book (call logs and call lists) for free. Sending and receiving voicemail or SMS text messages using Skype's computer to computer service costs extra as does transferring calls from Skype to telephones.

Ease of Installation/Setup:

Setting up Skype is simply a matter of downloading the free software and following the on-screen directions. To use the program, just launch it from the desktop icon. Understanding all of Skype’s services at once can be a daunting task because there are so many options. Just concentrate on the one you’re interested in and the process is simple.

Help/Support:

Skype’s web site features a comprehensive FAQ section as well as downloadable user guides and form driven email for asking questions.

Summary:

Skype has distinguished itself among VoIP providers largely because of its completely free computer-to-computer features that can be used worldwide. This service is particularly valuable if travel abroad or have colleagues and loved ones in foreign countries. There just isn’t a better way to keep in touch than video calling around the world, especially when it’s absolutely free.

Don’t try to compare Skype to the majority of VoIP services which are positioned to replace traditional landline service. It simply isn’t a suitable substitute…but it doesn’t intend to be. Rather, think of it as a package of exceptional additional features and you’re likely to find that at least some of Skype’s myriad features are to your liking.