ViaTalk is a solid but slightly lacking VoIP provider that offers plans for both business and residential VoIP. While its service plans aren’t very well-rounded, ViaTalk provides most of the calling features we were looking for in VoIP services, and it is easy to set up.
ViaTalk offers four different plans, two of which are for residences and the other two are for businesses. The business plans include an unlimited option for heavy users and a 1,500-minute monthly plan. The residential plans both offer unlimited minutes but differ in price, depending on whether you choose to pay a monthly fee for month-to-month service or sign up for 12 months at a discounted annual rate.
No matter which of ViaTalk’s plans you choose, you’ll be afforded the same calling features in each. Calling to Canada is included, as well as voicemail, caller ID and call waiting. Surprisingly, the plans also include an additional free line and a phone adapter.
This VoIP provider does not offer international calling (aside from Canada), nor does it allow you to keep your current number. A major benefit of using VoIP is to take advantage of cheaper international rates, so we were disappointed to find that international calling isn't included in ViaTalk's plans. Another shortfall of this VoIP service is it doesn’t provide a mobile app. This means you’re restricted to using only the telephone you’ve connected to their phone adapter to make VoIP calls, instead of having the ability to use a smartphone or tablet as well.
ViaTalk may be lacking a few key features, but the VoIP provider is right on target when it comes to ease of setup and support options. The service provides detailed instructions on its site about how to set up its phone adapter, which are supplemented with helpful pictures. Even if it’s your first experience with VoIP, it should only take you a few minutes to set up the system. Beyond setup instructions, available support options include a searchable knowledgebase and a FAQs section complete with troubleshooting questions. We had no problem finding answers to our questions, but if you need more direct help, you can speak with a ViaTalk representative via email, telephone or live chat.
ViaTalk clearly adheres to a quality over quantity methodology when it comes to its service plans; there aren’t many but they are satisfactory and contain the most essential calling features. We’d like to see international calling and a mobile app added to this VoIP provider’s repertoire of services, but home and small business users should find ViaTalk more than sufficient.
ViaTalk’s plans include a second line at no extra cost, and the residential plans boast unlimited long-distance calling.
There’s no international calling, and with no mobile app, you can only make calls with your regular telephone.
ViaTalk is a good choice if you plan on making VoIP calls at home or in the office, as making calls on the go is not an option.