ViaTalk is a solid VoIP provider that offers plans for both business and residential VoIP. While its service plans aren’t very well rounded, ViaTalk provides most of the calling features we like to see in VoIP services, and it is easy to set up.

ViaTalk offers three residential plans that all offer unlimited minutes but differ in price. You can choose to pay a monthly fee for month-to-month service, sign up for 12 months at a discounted annual rate or use your own equipment. The plans include unlimited calling to Canada and an hour a month to other countries. If you need more international time, you'll have to pay by the minute.

One advantage for the busy family or the family with a home business is the additional free line with second phone adapter. With a second line, you can be on one phone while another family member is on the other. People who have a business or online game can combine this with the conference feature for long tactical discussions without worry of monopolizing the only phone in the house.

No matter which of ViaTalk’s plans you choose, you’ll be afforded the same calling features in each. ViaTalk offers all the usual features like voicemail, caller ID and call waiting.

The biggest shortfall of this VoIP provider is it doesn’t provide a mobile app. This means you’re restricted to using only the telephone you’ve connected to its phone adapter to make VoIP calls. You won't be able to use a smartphone or tablet as well.

ViaTalk is right on target when it comes to ease of setup and support options. This internet phone service provides detailed instructions with illustrations on its site about how to set up the phone adapter. Even if it’s your first experience with VoIP, it should only take you a few minutes to set up the system. Beyond setup instructions, available support options include a searchable knowledgebase and a FAQs section complete with troubleshooting questions. If you need more direct help, you can speak with a ViaTalk representative via email, telephone or live chat.

ViaTalk Summary:

ViaTalk offers quality internet phone service with a plethora of features that make it a good choice for home or home office, and the free extra line makes it especially attractive. The most significant drawback is the inability to use it to make calls on a cell phone. It also lacks an unlimited world plan, but for domestic use, it's a good service.

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ViaTalk’s plans include a second line at no extra cost.

This service does not provide a mobile app or an unlimited international minutes plan.

The Verdict
: 8.6/10

ViaTalk is a good choice for home phones, but making calls on the go using this service is not an option.