Vonage Reviewer's Comments
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Give your telephone company the cold shoulder and switch to Vonage because calling over the Internet is cheap and easy with Vonage Residential Premium Unlimited—winner of our “TopTenREVIEWS Gold Award.” Vonage provides high-speed telephone service with the same great features you're used to getting from the telephone company at a much lower price.
With Vonage you don't have to give up any calling features that you are used to like Voicemail, Caller ID, Call Waiting or 3-Way Calling — it's all included.
Vonage Screenshots. Click to Enlarge
Service Plan and Fees :
The Vonage Unlimited calling plan includes calls to the United States, Canada, France, Ireland, Italy, Spain and the UK, plus free In-Network (calls between Vonage users) calls for only $24.99 a month. Calls to international cell phones are not included with the price and may be subject to different rates.
The Basic 500 plan offers free incoming calls, 500 minutes of outgoing calls. They also include some of the best international rates including one cent a minute calls to Mexico.
Vonage charges a $29.99 activation fee. However, we were informed this fee would be waived if you sign-up online.
Although Vonage does not require a long-term commitment and charges on a month to month basis, they do charge a $39.99 cancellation fee if you discontinue their services within two years of signing up. Vonage also offers are 30-day money back guarantee that waives all these fees if you are dissatisfied with your service.
Features:
Vonage offers the same (and more) telephone features that you are used to with your traditional telephone service such as Voicemail, Caller ID, 3-way Calling, Call Return (*69), Call Waiting and Call Forwarding. You can keep your existing telephone number and in the event your Internet connection is disrupted or your power goes out, Vonage offers the Network Unavailable Forwarding feature which will forward all your calls to a land line or cell phone number.
Ease of Installation/Setup:
Vonage's VOIP will work with any high-speed Internet connection (dial–up will not work). Sign up from their website and Vonage will send you a free telephone adapter that plugs directly into your DSL or cable modem so you don't really need a computer, just high-speed Internet and a telephone. And they don't charge an installation fee.
Help/Support:
Vonage has a large menu of FAQs and user guides. In addition, there is a link that will automatically test your computer to make sure it will work with Vonage service. We contacted them by email and received a response within 24 hours.
Summary:
Vonage offers the same calling features (and more) as your regular telephone service at a competitive price. Vonage's VOIP service is easy to install and will work with any high-speed Internet connection. Their website provides a useful help section and you can contact them by email or telephone.
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