PROS / Vonage VoIP service is easy to set up.
CONS / This service charges for some advanced features, like a virtual phone number.
VERDICT / Vonage is a longstanding, reputable service that offers good VoIP for local, long-distance and international calling.
Started in 1999, Vonage is a household name and an industry pioneer from the early days of voice over internet protocol technology that provides internet phone services for residences and small businesses. While the growing popularity of VoIP services has given rise to many competitors, Vonage remains one of the largest and most well-known VoIP providers, and it's a good option for affordable and feature-rich VoIP.
Vonage provides a wide range of residential and business plans. They vary in terms of price and offer minutes ranging from 400 to unlimited. As do most of the best VoIP service providers we reviewed, Vonage allows calls to Canada and Puerto Rico, but calls to other countries cost extra unless you get the World Plan. All in-network calls are free, and you can keep your original number.
Vonage offers deep discounts for signing up for an annual plan. However, the discounts are only for six months, then the price goes up to the regular monthly fee, plus a cancellation fee if you quit before the contract ends. Subsequently, you could end up spending more than you save if you choose to cancel the service.
In terms of features, Vonage competes well with other higher-ranking VoIP providers we reviewed, with standard call forwarding, call block, call transfer and speed dial. You also have access to most of the X11 services, like 411 Directory Assistance. If you need fax support or want to use your computer as a softphone, you need to pay extra. The service also charges if you want an extra line or toll-free number. Still, for standard home use, the features are ample.
Setting up your VoIP service with Vonage is a simple, three-step process that entails connecting the provided phone adapter with your high-speed internet connection. The basis of the service’s help and support options is its FAQs section, which is broken up into several different categories, including getting started and managing your account. The troubleshooting section is especially helpful because it asks you questions to get to the root of technical problems you may be experiencing. The Vonage website also provides useful customer forums, contact information and online video tutorials, which are particularly helpful when it comes to setting up the phone adapter.
Vonage can fit a wide range of internet phone calling needs, with multiple plans to choose from and handy features. If you also like the comfort of going with a known leader in VoIP services, then Vonage is worth considering, but be certain about the charges before signing the contract.