Started in 1999, Vonage was an industry pioneer in the early days of VoIP technology. From its inception, the company has focused on low-cost services for residences and small businesses. While the growing popularity of VoIP has given rise to many competitors, Vonage remains one of the largest and most well-known VoIP services, and it's a good option if you’re seeking affordability in a basic provider.
Vonage provides a range of residential and business plans. They vary in terms of price and offer minutes ranging from 300 to unlimited. As do most of the best VoIP services we reviewed, Vonage allows calls to Canada and Puerto Rico, but calls to other countries cost extra. All in-network calls are free, and you can keep your original number if you’re switching from a regular landline to a VoIP telephone.
Vonage’s monthly fees are low, but its low pricing isn’t without a caveat. All of its service plans require an annual contract and a setup fee. If you terminate your contract early, you will also be required to pay a cancellation fee. Such fees have long been standard with VoIP providers, but many have dropped them in favor of attracting more prospective customers. Vonage would benefit from following suit; it would allow them to stay competitive and appeal to potential customers looking for a new VoIP provider.
Setting up your VoIP service with Vonage is trouble-free. It’s a simple, three-step process that entails connecting the provided phone adapter with your high-speed internet connection. You then connect your existing phone set to the adapter and can immediately begin making VoIP calls. The process is remarkably simple and easier than some of the other VoIP services in our lineup.
Vonage also earns high marks for its excellent customer service. The basis of the service’s help and support options is its FAQs section, which is broken up into several different categories, ranging from getting started to managing your account. The troubleshooting section is especially helpful because it allows you to find solutions to common issues. The Vonage website also provides useful customer forums, contact information, and online video tutorials, which are particularly helpful when it comes to setting up the phone adapter.
Although Vonage charges setup and cancellation fees and offers no month-to-month option, it remains an excellent VoIP solution. Vonage is tailored to fit a wide range of needs, with multiple plans to choose from and handy calling features that won’t cost extra. If you don’t mind the contractual obligation, you’ll benefit from using this versatile and widely known VoIP service provider.
Vonage is a reputable, well-known VoIP provider that’s easy to set up and equipped with excellent customer support.
An annual contract is required, as well as a setup fee when you sign up for service.
Despite some extra fees, Vonage is buoyed by its ease of use, solid reputation and array of feature-rich plans.